FAQ

Preguntas frecuentes

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Do exist reduce tickets?

Yes, if you form part of one of these collectives (child, young, numerous family, senior, disable, unemployed or enterprising) your ticket has reduce entrance. For that you have to contribute the accrediting documentation in the ticket window or in turnstiles if you have done your purchase by internet.

https://oceanografic.experticket.com/parque-de-naturaleza/entradas-oceanogr%C3%A0fic/eixbo6s6361a1#

It is necessary to acquire the park general ticket for doing the activities?

It is indispensable to acquire the general ticket for doing both ‘Animal passport’ and ‘The other side of the aquarium”’.

For doing activities with minors, it is necessary and adult presence?

Yes. Every minor must be accompanied by his father/mother or legal tutor for doing the activities, except scholar groups.

Are there changing table in the toilets? And a breastfeeding hall?

Yes, in the different toilets you have accessible areas for changing babies. If you need a breastfeeding hall, you may go to the access building.

Which are the hours of the dolphinarium?

It is done some sessions of Dolphinarium a day. Even so, the hours of the Dolphinarium exhibition are susceptible of suffering changes in function to the public fluency or of meteorological conditions. For this reason we prefer that the visitors inform themselves directly in the information point of the Oceanogràfic’s access building the day of their visit, with the purpose of avoiding confusions.

Are there audioguides service?

Yes. Oceanogràfic Valencia has an audioguides service for the visit to the aquarium in which we expand the information concerning all the habitats of the center. You can request it in the access building.

This service is available in Spanish, Catalan, English, French, German, Italian and Russian.

Price:

1 audio guide: 3.70 euros
2 audio guides: 5 euros
We also have audio guides for children.

Are there checkroom?

Yes, in the Access building you have checkrooms where you can put your belongings during the visit. The cost is 2 euros, with a deposit of 3 euros that it is returned when you go to pick up your belongings.

Can I exit and after go in again with the same ticket?

From October 1, 2017 you can exit and enter the Oceanogràfic with the same ticket only in the following cases:

Visitors with any type of ticket combined with City Arts and Science, provided that the date of visit of one of the venues is the same as that of the Oceanogràfic
School groups 
Dates of great influx 2018:

  • 26, 27, 28, 29, 30, 31 March and 1, 2 April
  • 28, 29, 30 April and 1 May
  • 13 July to 31 August
  • 12 and 13 October
  • 1, 2, 3 November (Tots Sants)
  • 6, 7 and 8 December

Unforeseen situations with a large influx of public or special groups. (Will be communicated previously)

Are allowed the entrance of pets?

No, at this moment we don’t have pet nursery and it’s not allowed pet entrance to our facilities. The only animal that has access is the guide dog with the distinctive pertinent such as indicates the law of: 12/2003 Del 10 de Abril de la Comunidad Valenciana.

Is there accessibility for disabled people?

Yes, all our buildings are adapted with ramps or lifts for securing that all our visitors can access to each point of the park.

Are there wheelchairs?

Yes, if you have limited mobility you can request for free a loan of a wheelchair for enjoying your visit.

It is allowed to smoke?

Following the current law of spaces without smoke, it is allowed to smoke in the outside areas of the park as if in the terraces of the restoration area.

It is able to introduce food at the park?

No. For hygiene and safety alimentary reasons it is not allowed. However, you can enjoy of our gastronomy in the different points destined for that.

Is there food without gluten?

Yes, under in advance request at the restaurants.

Have I to refer my curriculum vitae?

If you want to be part of  our group, you should send your curriculum to rrhh@oceanografic.org